COURSE TERMS & CONDITIONS
Aspire Driver Development – DDRS – Terms and Conditions of Booking
Course Provider:
The course is provided by Aspire Driver Development and approved and run in accordance with national guidelines set by the Driver & Vehicle Standards Agency. Whilst the course is offered as a way to reduce a driving ban, it is subject to availability and the service provider is under no obligation to ensure that you are allocated a place on the course.
Please note if you choose to book a course with another service provider then their terms and conditions will apply. Costs of courses can vary greatly between different providers.
Legislation:
It is a condition of the offer of this course that you complete it before the critical date set by the court, it be no less than 16 hours overall (not including breaks), over 3 sessions and spread over at least 14 days. These rules and guidelines governing the DDR Scheme are controlled by legislation. This means BY LAW we are not allowed to relax these rules. There are NO exceptions to this.
Booking a Course and Course Fees:
Course fees must be paid when booking your course online at www.drinkdrivingcourses.co.uk We only take telephone bookings in exceptional circumstances.
Course fees:
£145 for classroom courses, when paid in full in one transaction.
£160 for remote online courses, when paid in full in one transaction.
Administration fees:
Completing the Course:
Once a course place is booked and confirmed, course confirmation will be sent by e-mail or post. If you do not receive your course confirmation, please contact the office on 03330 883 883 or email info@aspiredd.co.uk. Once a course place is booked and confirmed it will be the client’s responsibility to ensure attendance at the specified times and place.
We recommend that you check the date, time and location of the venue prior to your course date and plan your journey. It is important that you arrive in plenty of time for registration; late arrivals for whatever reason will be refused admittance onto the course. The course fee will not be reimbursed and you will be deemed to have not completed the course.
To successfully complete the course you must:
In addition to the above, when attending online you must:
Online courses - If you are unable to join the online session or complete it in full for whatever reason, you will forfeit the course and fee and may not get the opportunity to retake it (depending on your court completion date). We advise that you take a Zoom tutorial (a link will be emailed on booking) in advance of the course, to ensure that there are no technical hitches on the day. It is your responsibility to ensure that the Zoom software is compatible with your device and that you have a fully functional microphone and web camera.
Satisfactory completion of the course shall be determined at the absolute and sole discretion of the course co-ordinator.
If you leave the course before it finishes you will be deemed to have not completed. You will be issued with a Notice of Non Completion and the court will advise you to the next course of action.
Abusive, offensive or inappropriate language, threatening or disruptive behaviour towards staff or other clients will result in you being removed from the course. The course fee will not be reimbursed in this event and you will be issued with a Notice of Non Completion and the Court will advise you to the next course of action.
Having agreed to attend a course, it is an offence for another person to attend in your place. Imposters will be found out, arrested and reported to the police.
When attending your course, any other person or pet may not accompany you into the training room. Only persons responsible for the delivery and monitoring of the course and clients attending will be allowed access to the course classroom. The only exceptions to this will be persons present to assist the client with a disability or language interpretation and bona fide observers. If you have any specific requirements or need to attend with an interpreter, you must inform us when booking your place.
Non-attendance:
If you fail to attend any course training day, or are refused entry, you must contact us within 5 working days to discuss your options. It may be possible to offer you an alternative course, subject to availability and the critical date for completion set by the court, however any course re-booked will have to be completed in it’s entirety, even if part of the course has already been attended. Non-attendance will result in the course fee being forfeited and full course price will be charged to re-book.
If an alternative course is not available, or not requested, then you will be issued with a Notice of Non Completion and the ban will run to its full term.
Please note that difficulties individuals may face with work or childcare issues are not considered valid reasons for non attendance at a course.
Under no circumstances will a child be allowed to stay at the course venue at any time during the course duration.
Special Requirements:
Every effort will be made to accommodate any special requirements that you may have, provided that you have notified us. If no indication of any special requirements has been made, then we cannot be held responsible should you be unable to complete the course. This information is particularly important when booking online.
Any client with foreign language difficulties who requires the services of an interpreter will be required to provide their own translator, at their own cost, to accompany them on the course. The fact that an interpreter/translator is attending with a client must be notified to the office at the time of booking. If no translator is in attendance and it is clear there are likely to be difficulties in understanding the course then admittance to / continuance of the course will be refused and the course fee forfeited.
Photographic identification:
On arrival of each day of the course, you must produce suitable photographic identification (e.g. passport, work permit or bus pass). Photocopies are not accepted. If you do not have any of these please contact us immediately to discuss what will be accepted. Failure to bring an acceptable form of photographic identification or failure to supply the additional information will result in you being refused admittance to the course. If this occurs you will deemed to have not completed the course and the course fee will be lost.
High Risk Offenders Scheme
Under this Scheme, you may be required to satisfy the Medical Advisor at the DVLA that you do not have a drink problem and are fit to drive before your licence is returned. N.B.completion of the course will not guarantee the return of your driving licence within the ban reduction period if you are deemed not fit to drive by the DVLA. To see if you are classed as a HRO, please see our website at www.drinkdrivingcourses.co.uk/hro
Refund Policy:
Course fees are payable when booking a course and are not refundable or transferrable except as follows;
Receipt of written withdrawal or transfer request;
Within 7 days of initial payment Refund due = 100% of fees paid less £10
Within 7 days of initial payment when the first day of the course is less than 7 days away Refund due = 0% of fees paid
Outside 30 days of the first date of the course Refund due = 100% of fees paid less £55
Inside 30 days of the first date of the course Refund due = 0% of fees paid
(These figures take into account: the amount of training that has been reserved: that the tutors time has been allocated and it may not be possible to reschedule satisfactorily: and that certain administration costs will be incurred by Aspire Driver Development, regardless of whether or not training is taken).
If you are unable to attend any course day you have booked, under certain circumstances (named below) you may be able to arrange another course free of charge, (subject to availability and the court completion time limit) in the event of:
Course Cancellation and Rescheduling
By You:
Your course fee is non-transferable and non-refundable if you re-arrange or cancel within 30 days of the first course booking date. Please note that difficulties individuals may face with work or childcare issues are not considered valid reasons for short notice course change requests.
By Us:
It may be necessary due to reasons beyond our control, for us to cancel or alter the date or time of your course at short notice. Such instances are rare but in the event of rescheduling for any reason, every effort will be made to offer you another course date at your convenience. This is subject to availability and in any case must be before the critical date set by the court.
The service provider will not be liable for any additional expenses that may be incurred through any changes.
If this cannot be arranged, then a full refund will be given to you. In some circumstances a transfer to another service provider can be arranged.
Adverse Weather Conditions:
During times of bad weather, a decision will be made based on safety reasons as to whether courses should go ahead or be cancelled. To check your course status please call 03330 883 883 or check our Website at www.drinkdrivingcourses.co.uk
Personal Information:
Your personal information including your name, address, telephone number, email address, date of birth and details of your offence are collected only from the court or from yourself and is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation, 2018.
Your information is only used to make contact with you regarding a DDRS course booking or to notify the relevant parties of your completion / non completion of the course. We will not pass your details on to other parties unless required to in order to comply with laws or regulations of the Government or other relevant regulatory body i.e. The DVLA or HMCTS.
If you pay for your course by Credit or Debit Card, your card details are not retained in any form whatsoever. All other data is held on our secure database and any hard copies are shredded. Emails leaving our office are fully encrypted in transit.
All data will be destroyed at the end of a 3 year period from your course completion date and be completely erased from our database and backup server systems.
General:
Terms & Conditions are stated to avoid misunderstanding and do not affect your statutory rights as a consumer.
Complaints Procedure:
Complaints by clients should be made in the first instance to the course trainer. Failing a satisfactory outcome, to a Company Director of Aspire Driver Development in writing by letter or email. Failing agreement or settlement of a dispute, reference may be made to the Driver & Vehicle Standards Agency by emailing ddrs.complaints@dvsa.gov.uk who will consider the matter and advise accordingly. Full details of our complaints procedure will be provided on request.
Contacting us:
Phone: 03330 883 883 If the lines are busy, please leave a message and we will return your call.
Email: info@aspiredd.co.uk and please remember to provide a day time contact number and reference number from your offer letter.
WEBSITE PRIVACY POLICY
What is this Privacy Policy for?
This privacy policy is for this website www.drinkdrivingcourses.co.uk and served by Aspire Driver Development and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information http://www.google.com/privacy.html
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. Your details are not passed on to any third parties.
We do not store paper documents. If you pay for your course by Credit or Debit Card, your card details are not retained in any form whatsoever. All other documentation is held on our secure database and any hard copies are shredded. Emails leaving our office are fully encrypted in transit.
Aspire Driver Development – DDRS – Terms and Conditions of Booking
Course Provider:
The course is provided by Aspire Driver Development and approved and run in accordance with national guidelines set by the Driver & Vehicle Standards Agency. Whilst the course is offered as a way to reduce a driving ban, it is subject to availability and the service provider is under no obligation to ensure that you are allocated a place on the course.
Please note if you choose to book a course with another service provider then their terms and conditions will apply. Costs of courses can vary greatly between different providers.
Legislation:
It is a condition of the offer of this course that you complete it before the critical date set by the court, it be no less than 16 hours overall (not including breaks), over 3 sessions and spread over at least 14 days. These rules and guidelines governing the DDR Scheme are controlled by legislation. This means BY LAW we are not allowed to relax these rules. There are NO exceptions to this.
Booking a Course and Course Fees:
Course fees must be paid when booking your course online at www.drinkdrivingcourses.co.uk We only take telephone bookings in exceptional circumstances.
Course fees:
£145 for classroom courses, when paid in full in one transaction.
£160 for remote online courses, when paid in full in one transaction.
Administration fees:
- £20 will be added overall to instalment plans.
- £20 will be added to late bookings where payment is received (in part or full) after the course payment deadline N.B. it is your responsibility to ensure that fees are paid on time.
- £20 will be retained on rejected online bookings, where the course ends after the court completion date or where we are not in receipt of the court referral order.
- £10 will be retained for refunded card transactions when another course is not booked.
Paying a minimum of £55 (classroom) or £60 (online) on booking will reserve a course place.
The service provider cannot be held responsible for the non delivery of course offer letters and emails.
The course fee must be paid at the time of booking by debit or credit card. We regret that we are unable to accept payment by cash or cheque.
In the event of any increase in the course cost, the fee payable for the course will be applicable at the time of payment and could be more than originally notified in court leaflet or your offer letter.
Once a course place is booked and confirmed it will be the client’s responsibility to ensure attendance at the specified times and place. The service provider cannot be held responsible for the non-delivery of confirmation letters and emails.
Failure to Book:
Failure to secure your place by booking and paying the fees, may mean that your offer of a course is withdrawn, then you will be issued with a Notice of Non Completion and the ban will run to its full term.
Completing the Course:
Once a course place is booked and confirmed, course confirmation will be sent by e-mail or post. If you do not receive your course confirmation, please contact the office on 03330 883 883 or email info@aspiredd.co.uk. Once a course place is booked and confirmed it will be the client’s responsibility to ensure attendance at the specified times and place.
We recommend that you check the date, time and location of the venue prior to your course date and plan your journey. It is important that you arrive in plenty of time for registration; late arrivals for whatever reason will be refused admittance onto the course. The course fee will not be reimbursed and you will be deemed to have not completed the course.
To successfully complete the course you must:
- Attend in person
- Arrive at the venue at least 15 minutes prior to the beginning of the course for registration purposes.
- Attend all three sessions in order, in their entirety. Failure to arrive on time or return on time after breaks will result in your exclusion.
- Produce an acceptable form of photographic identification
- Not drink alcohol before or during the course or be under the influence of drugs
- Participate fully in the course, providing a positive contribution and demonstrating a willingness to make future behavioural changes.
- Turn off mobile phones, tablets, laptops and pagers etc during the entire duration of the course (unless being used for an online course)
- Bring glasses if you require them for reading or distance (reading a flipchart and screen)
- Not drive. Disqualified drivers caught driving to or from the courses will be excluded from the course and reported to the police, then issued with a Notice of Non Completion.
In addition to the above, when attending online you must:
- Have a strong reliable internet connection (we find 3g or 4g to be unreliable)
- Be alone - Due to the confidentiality of other clients, you must be alone when the training session starts and others must not be able to view your computer / mobile phone.
- Use the video and audio facilities at all times during the course and be in full view of the camera
- Participate fully, filling in any questionnaires or your workbook when asked
- Choose a room which is quiet and away from other family members or pets
- Have no distractions i.e TVs, music, children, pets, communication devices including mobile phones (unless it is being used for the course)
- Switch off recording equipment
- Pay full attention to the course (no multitasking)
- Be indoors but not in a car, workplace or a public place
- Not move around the room, unless on a break
- Use headphones and a microphone if available
- Not drink alcohol or be under the influence of drink or drugs
Online courses - If you are unable to join the online session or complete it in full for whatever reason, you will forfeit the course and fee and may not get the opportunity to retake it (depending on your court completion date). We advise that you take a Zoom tutorial (a link will be emailed on booking) in advance of the course, to ensure that there are no technical hitches on the day. It is your responsibility to ensure that the Zoom software is compatible with your device and that you have a fully functional microphone and web camera.
Satisfactory completion of the course shall be determined at the absolute and sole discretion of the course co-ordinator.
If you leave the course before it finishes you will be deemed to have not completed. You will be issued with a Notice of Non Completion and the court will advise you to the next course of action.
Abusive, offensive or inappropriate language, threatening or disruptive behaviour towards staff or other clients will result in you being removed from the course. The course fee will not be reimbursed in this event and you will be issued with a Notice of Non Completion and the Court will advise you to the next course of action.
Having agreed to attend a course, it is an offence for another person to attend in your place. Imposters will be found out, arrested and reported to the police.
When attending your course, any other person or pet may not accompany you into the training room. Only persons responsible for the delivery and monitoring of the course and clients attending will be allowed access to the course classroom. The only exceptions to this will be persons present to assist the client with a disability or language interpretation and bona fide observers. If you have any specific requirements or need to attend with an interpreter, you must inform us when booking your place.
Non-attendance:
If you fail to attend any course training day, or are refused entry, you must contact us within 5 working days to discuss your options. It may be possible to offer you an alternative course, subject to availability and the critical date for completion set by the court, however any course re-booked will have to be completed in it’s entirety, even if part of the course has already been attended. Non-attendance will result in the course fee being forfeited and full course price will be charged to re-book.
If an alternative course is not available, or not requested, then you will be issued with a Notice of Non Completion and the ban will run to its full term.
Please note that difficulties individuals may face with work or childcare issues are not considered valid reasons for non attendance at a course.
Under no circumstances will a child be allowed to stay at the course venue at any time during the course duration.
Special Requirements:
Every effort will be made to accommodate any special requirements that you may have, provided that you have notified us. If no indication of any special requirements has been made, then we cannot be held responsible should you be unable to complete the course. This information is particularly important when booking online.
Any client with foreign language difficulties who requires the services of an interpreter will be required to provide their own translator, at their own cost, to accompany them on the course. The fact that an interpreter/translator is attending with a client must be notified to the office at the time of booking. If no translator is in attendance and it is clear there are likely to be difficulties in understanding the course then admittance to / continuance of the course will be refused and the course fee forfeited.
Photographic identification:
On arrival of each day of the course, you must produce suitable photographic identification (e.g. passport, work permit or bus pass). Photocopies are not accepted. If you do not have any of these please contact us immediately to discuss what will be accepted. Failure to bring an acceptable form of photographic identification or failure to supply the additional information will result in you being refused admittance to the course. If this occurs you will deemed to have not completed the course and the course fee will be lost.
High Risk Offenders Scheme
Under this Scheme, you may be required to satisfy the Medical Advisor at the DVLA that you do not have a drink problem and are fit to drive before your licence is returned. N.B.completion of the course will not guarantee the return of your driving licence within the ban reduction period if you are deemed not fit to drive by the DVLA. To see if you are classed as a HRO, please see our website at www.drinkdrivingcourses.co.uk/hro
Refund Policy:
Course fees are payable when booking a course and are not refundable or transferrable except as follows;
Receipt of written withdrawal or transfer request;
Within 7 days of initial payment Refund due = 100% of fees paid less £10
Within 7 days of initial payment when the first day of the course is less than 7 days away Refund due = 0% of fees paid
Outside 30 days of the first date of the course Refund due = 100% of fees paid less £55
Inside 30 days of the first date of the course Refund due = 0% of fees paid
(These figures take into account: the amount of training that has been reserved: that the tutors time has been allocated and it may not be possible to reschedule satisfactorily: and that certain administration costs will be incurred by Aspire Driver Development, regardless of whether or not training is taken).
If you are unable to attend any course day you have booked, under certain circumstances (named below) you may be able to arrange another course free of charge, (subject to availability and the court completion time limit) in the event of:
- You being unable to attend or complete a course due to illness and are in receipt of a doctor’s medical certificate. Self-certification, online fit notes (e.g. Push Doctor) or any retrospective doctors notes will not be accepted
- An emergency admission to hospital
- Jury Service
- Bereavement of immediate family (i.e. spouse, parent)
Course Cancellation and Rescheduling
By You:
Your course fee is non-transferable and non-refundable if you re-arrange or cancel within 30 days of the first course booking date. Please note that difficulties individuals may face with work or childcare issues are not considered valid reasons for short notice course change requests.
By Us:
It may be necessary due to reasons beyond our control, for us to cancel or alter the date or time of your course at short notice. Such instances are rare but in the event of rescheduling for any reason, every effort will be made to offer you another course date at your convenience. This is subject to availability and in any case must be before the critical date set by the court.
The service provider will not be liable for any additional expenses that may be incurred through any changes.
If this cannot be arranged, then a full refund will be given to you. In some circumstances a transfer to another service provider can be arranged.
Adverse Weather Conditions:
During times of bad weather, a decision will be made based on safety reasons as to whether courses should go ahead or be cancelled. To check your course status please call 03330 883 883 or check our Website at www.drinkdrivingcourses.co.uk
Personal Information:
Your personal information including your name, address, telephone number, email address, date of birth and details of your offence are collected only from the court or from yourself and is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation, 2018.
Your information is only used to make contact with you regarding a DDRS course booking or to notify the relevant parties of your completion / non completion of the course. We will not pass your details on to other parties unless required to in order to comply with laws or regulations of the Government or other relevant regulatory body i.e. The DVLA or HMCTS.
If you pay for your course by Credit or Debit Card, your card details are not retained in any form whatsoever. All other data is held on our secure database and any hard copies are shredded. Emails leaving our office are fully encrypted in transit.
All data will be destroyed at the end of a 3 year period from your course completion date and be completely erased from our database and backup server systems.
General:
Terms & Conditions are stated to avoid misunderstanding and do not affect your statutory rights as a consumer.
Complaints Procedure:
Complaints by clients should be made in the first instance to the course trainer. Failing a satisfactory outcome, to a Company Director of Aspire Driver Development in writing by letter or email. Failing agreement or settlement of a dispute, reference may be made to the Driver & Vehicle Standards Agency by emailing ddrs.complaints@dvsa.gov.uk who will consider the matter and advise accordingly. Full details of our complaints procedure will be provided on request.
Contacting us:
Phone: 03330 883 883 If the lines are busy, please leave a message and we will return your call.
Email: info@aspiredd.co.uk and please remember to provide a day time contact number and reference number from your offer letter.
WEBSITE PRIVACY POLICY
What is this Privacy Policy for?
This privacy policy is for this website www.drinkdrivingcourses.co.uk and served by Aspire Driver Development and governs the privacy of its users who choose to use it.
The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
The Website
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Use of Cookies
This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.
Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.
This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information http://www.google.com/privacy.html
Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.
Contact & Communication
Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the General Data Protection Regulation 2018. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.
This website and its owners use any information submitted to provide you with further information about the products / services they offer or to assist you in answering any questions or queries you may have submitted. Your details are not passed on to any third parties.
We do not store paper documents. If you pay for your course by Credit or Debit Card, your card details are not retained in any form whatsoever. All other documentation is held on our secure database and any hard copies are shredded. Emails leaving our office are fully encrypted in transit.
