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We aim to respond to all emails and voicemails the same working day and those received out of hours on the next working day.

We aim to respond to all emails and voicemails the same working day and those received out of hours on the next working day. We will not respond to aggressive emails or voicemails or tolerate any abuse. All calls are recorded for training and monitoring purposes.

Our Office Hours:

Monday to Thursday 10:00am – 5:00pm
Friday 10:00am – 4:00pm
Weekends & Bank Holidays – Closed

​Saturday / Early Morning Hotline:

Classroom courses – leave a message on 03330 883 883 if you are attending a classroom course but late, lost or unable to attend and we will call you right back.

Online courses – If you are attending an online course, send a text message on the emergency mobile phone number which can be found on your ‘Zoom Links’ email or letter with your workbook.

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